Header image

5B - Building Sustainable Systems

Tracks
Track 2
Thursday, May 7, 2026
9:00 AM - 10:30 AM
Ballroom 2

Speaker

Ms Nicky Bath
CEO
LGBTIQ+ Health Australia

Embedding LGBTIQ+ health equity in policy and systems for prevention

Abstract

The National Action Plan for the Health and Wellbeing of LGBTIQA+ People 2025–2035 represents a landmark step toward achieving equity in health outcomes through sustained, preventive action. For the first time, the Australian Government has endorsed a national, 10-year roadmap that explicitly recognises the health needs of LGBTIQA+ populations as integral to public health. Its vision – to ensure that all LGBTIQA+ people can live healthy, safe and fulfilling lives – positions preventive health strategies as a national priority.

The Action Plan establishes a long-term framework for sustainable prevention through five interconnected action areas: leadership and culture, prevention and health literacy, accessible and inclusive care, workforce capability, and research and data. Together, these pillars strengthen the systems that enable early intervention, promote health literacy, and reduce preventable disease through inclusive and evidence-informed policy.

Sustaining prevention for LGBTIQA+ populations means embedding inclusion across all domains of public health, ensuring equitable access to screening, mental health promotion and chronic disease prevention programs. It requires health promotion campaigns that address modifiable risk factors, while recognising the social determinants that contribute to poorer health outcomes among LGBTIQA+ people. The Plan highlights the importance of coordinated implementation across governments, services and research sectors, with strengthened monitoring and evaluation to measure outcomes and ensure accountability.

By integrating prevention into the design of Australia’s health systems through leadership, evidence and inclusive practice, the National Action Plan for the Health and Wellbeing of LGBTIQA+ People 2025–2035 provides a model for sustainable, system-wide reform. It demonstrates how embedding equity within preventive health can achieve lasting improvements in population health and ensure that no one is left behind.

Biography

Nicky Bath is the CEO of LGBTIQ+ Health Australia, the national peak body for the health and wellbeing of LGBTIQ+ people. Since joining LHA in 2018, Nicky has led national efforts to strengthen policy, research, and service systems that improve health outcomes and uphold human rights. Nicky’s career spans senior roles in harm reduction, public health, and community-led organisations, including at ACON, the NSW Ministry of Health, and the NSW Users and AIDS Association. Before relocating to Australia, Nicky managed a harm reduction service within the UK’s National Health Service and contributed to projects commissioned by the World Health Organisation. Nicky remains deeply committed to advancing equity through partnership, co-design, and the leadership of marginalised communities.
Mrs Michelle Riekie
Fuel to Go & Play Project Manager
Foodcore Nutrition Services Inc.

Game on for Healthy Eating, a partnership approach for sporting club canteens

Abstract

Problem: Community sporting environments have significant influence on the food choices and health behaviours of the wider community. Traditionally, food sold at community sporting kiosks and canteens has been high in fat, sugar and salt, offering little nutritional value. This contributes to the overconsumption of discretionary foods and sugary drinks, often displacing healthier options from the five food groups.

What you did: This trend has shifted through a partnership between Healthway, Netball WA and Fuel to Go & Play®. A collaborative, settings-based approach has transformed Netball WA’s headquarters into a vibrant health promoting space with a diverse menu of nourishing food and drink options that support the health and wellbeing of the netball community.
Key implementation strategies:
• Innovative nutritious food idea for facilities with limited capacity for preparation and
cooking
• Repositioning confectionary to reduce visibility
• Reviewing existing suppliers’ products to include healthier alternatives
• Placing healthier items in prominent positions within fridges and on countertops
• Promoting nutritious menu options on menu boards
• Rebranding the kiosk façade with Fuel to Go and Play® signage.

Results: Over the seven-year partnership, these small but meaningful changes have built momentum – celebrating successes, learning from challenges and achieving meaningful
change. Initially, just 19% of the menu offered healthy food and drinks. The current version sits at 45%. The collaboration culminated in Netball WA developing a Healthy Food and Drink Policy, embedding nutrition principles into standard practice and ensuring sustainability.

Lessons: This fresh approach demonstrates how strategic partnerships, incremental change and evidence-based strategies can successfully reshape food environments. The model provides a practical blueprint for other sporting organisations seeking to create supportive, healthy food environments that not only fuel players for sporting performance but foster a lasting culture of health and wellbeing across the entire sporting community.

Biography

Megan is the Chief Executive Officer of Foodcore Nutrition Services Inc. with 20 years’ experience as a Public Health Nutritionist. Megan has extensive knowledge and expertise in strategic development, project management, public health, community engagement and training and assessment. She has high level skills in developing partnerships and a proven track record of implementing multi-year projects and fostering a culture of innovation and collaboration. Megan is passionate about providing and promoting food that is tasty, nutritious and builds healthy eating foundations.
Dr Louise Baldwin
Assistant Director
Prevention Strategy Branch, Queensland Health

Barriers and facilitators to sustaining chronic disease prevention health promotion programs

Abstract

Title
Barriers and facilitators to sustaining chronic disease prevention health promotion in Australia

Authors
Dr Louise Baldwin, Prevention Strategy Branch, Queensland Health

Background
Sustaining effective health promotion and chronic disease prevention remains a persistent challenge in Australia. While many initiatives are developed and implemented with strong initial support, fewer are maintained long term or taken to scale. This presentation addresses the gap in understanding the factors that influence the sustainability of health‐promotion programs within the Australian context and applies these learnings to real world health promotion practice.

Methods
This practice and policy based work is informed from the findings from several studies including a Delphi study with cross sector and system wide stakeholders involved in health promotion program design, implementation and sustainability across Australian jurisdictions. In that study, participants included practitioners, managers, funders and community partners engaged in chronic disease prevention initiatives. Data were analysed thematically to identify barriers and facilitators to program sustainability. This, and other studies are being used to inform real world health promotion practice.

Results
Key facilitators for sustaining health promotion practice with a chronic disease prevention focus include strong multi‐sector partnerships, embedding programs within existing service structures, staff capacity and champions, ongoing funding mechanisms and adaptive program design that responds to changing contexts. Major barriers include short‐term funding cycles, organisational turnover, lack of institutionalisation of programs, insufficient evaluation and feedback loop and competing priorities within partnering organisations. The findings emphasise the importance of systems thinking and infrastructure for sustaining health promotion efforts beyond initial implementation.

Conclusions
For health promotion programs to be sustained and to contribute meaningfully to chronic disease prevention, strategies must move beyond ‘once‐off’ implementation to consider long‐term integration, resource stability, institutional support and adaptive design. These findings have implications for policy, practice and research: funders and program managers should prioritise sustainability from the outset; health promotion organisations may benefit from building structural supports and systems capacity; researchers should further explore how sustainability can be operationalised and measured.

Biography

Louise has over three decades of leadership, practice and research experience and has won several awards for her commitment to building healthy communities in Queensland. She has a focus on agile communities, system change, healthy environments and collective health impact in Australia and globally. Louise brings a wealth of high level stakeholder and community collaboration, evaluation and evidence-based approaches with a strong leadership on building healthy communities. Her PhD saw the development of a framework for sustaining health promotion chronic disease prevention programs past initial funding cycles. She is co- editor of two textbooks: Health Promotion in the 21st Century: New approaches to achieving health for all and Introduction to Public Health and was elected to the global board of the International Union for Health Promotion and Education in 2022 and served as the Global Vice President (Membership) leading several global initiatives for the health promotion workforce globally.
Ms Shoshana Wall
Chief Community Engagement Officer
St Lukes

Building a Prevention-Focused Health Ecosystem: A Community-Centred Model for Sustainable Wellbeing

Abstract

As Tasmania’s leading not-for-profit health and wellness organisation, we recognise that a sustainable health ecosystem must be grounded in prevention. In response to Tasmania’s increasing burden of chronic disease, an ageing population, and escalating healthcare costs, we have articulated an ambitious vision to make Tasmania the healthiest island on the planet by 2050. Achieving this requires a systemic shift toward embedding prevention within long-term investment, planning, and community engagement frameworks.

Our model advances a place-based approach centred on the establishment of regional Wellness Hubs designed to promote health through three evidence-based pillars: movement, nutrition, and social connection. These hubs serve as accessible community platforms that foster collaboration, enhance health literacy, and facilitate sustained behaviour change. They also function as incubators for innovative local initiatives, providing a conduit between community organisations, health professionals, and residents.

Each hub has been co-designed through structured community consultation to ensure local relevance, optimise participation, and align services with identified needs. Since the launch of the Hobart (2023) and Launceston (2024) hubs, more than 31,000 Tasmanians have engaged in diverse health and wellness activities facilitated by a network of over 300 community partners—constituting one of the most extensive coordinated community health programs in Tasmania.

Building on these outcomes, a third hub is scheduled to open in Devonport in 2027 in partnership with the Devonport City Council to accelerate its Living Well Strategy. Future directions include the development of virtual wellness hubs to extend reach to rural and remote populations. Collectively, these initiatives represent a scalable model of prevention-focused community health engagement with the potential to inform broader population health strategies and contribute to long-term health system sustainability.

Biography

Shoshana joined St Lukes as its inaugural Chief Community Engagement Officer in 2025 to drive community and member engagement, as part of our vision to make Tasmania the healthiest island on the planet. Shoshana has worked in the not-for-profit sector for the past four years, following more than 25 years in senior positions in ASX 200, government and utilities organisations, where she specialised in community engagement and customer service. She is a graduate of the Australian Institute of Company Directors and the International Association for Public Participation; and is Vice President of Meals on Wheels Tasmania and on the Board of the Northern Tasmania Development Corporation.
Mrs Chelsea Hunnisett
Arc Laureate Phd Scholar, Government Relations Specalist
Planetary Health Equity Hothouse, ANU

The Treasury View and development of a wellbeing economy to sustain prevention

Abstract

Introduction: Government and economic institutions create and perpetuate economic norms to the detriment of planetary health equity. The wellbeing economy reimagines the purpose of the economy, and in doing so seeks to move from the focus on growth, development, and capital accumulation, to an economy that prioritises human flourishing on a safe planet. Building empirical understandings of institutional dynamics that may inform the development of a wellbeing economy can provide valuable academic and practical insights on effective governance strategies for planetary health equity needs.

Methods:
1. Policy analysis: Examination of seminal attempts to develop alternative economic frameworks in Commonwealth Treasury.
2. Semi-structured interviews: Collection of qualitative data from current and former public officials, departmental ministers and their staff in Treasury, Prime Minister and Cabinet, Health and Aged Care, Climate Change, Energy, the Environment and Water, Finance, the Productivity Commission and the Australian Bureau of Statistics. Collection of qualitative data via interviews with government representatives from all Wellbeing Economy Governments, academics and civil society.
3. Theory testing: Creating an institutional profile of Commonwealth Treasury to understand how a wellbeing economy would be developed and implemented.

Results: Interim results reveal -
1. There have been three examples of the development of wellbeing frameworks by Commonwealth Treasury and its agencies. Each have adopted a different model and have had different kinds of influence.
2. Commonwealth Treasury relies upon a number of forms of authority – material, relational and ideational - in order to execute its responsibilities as Australia’s chief economic advisor.

Conclusion:
Results analysis is ongoing. Initial results reveal the wellbeing economy has the potential to significantly improve climate, health and equity outcomes. The institution responsible for its development and implementation will influence how impactful it might be. This research reveals the nature of the impact of Commonwealth Treasury on the wellbeing economy.

Biography

Chelsea Hunnisett is a Laureate PhD Scholar and Government Relations Specialist at the Planetary Health Equity Hothouse in the School of Regulation and Global Governance at Australian National University. Chelsea's research focuses on the Commonwealth Treasury and its role in developing a wellbeing economy in Australia that might achieve planetary health equity goals. Chelsea is an experienced policy, advocacy and government relations specialist with expertise in planetary health equity, wellbeing economics and preventive health policy. Chelsea has worked in policy, advocacy and government relations for over 10 years so brings a practical world-view to her PhD research with the aim of building evidence to advocate for policy change.
Ms Nadia Nestor
Allied Health Project Officer
South West Hospital And Health Service

Framework-to-Function: Reorienting Rural Health Systems Towards Sustainable Prevention in SouthWest Queensland

Abstract

Problem
South West Hospital and Health Service (SWHHS) delivers care to some of Queensland’s most geographically dispersed communities, with a higher proportion of First Nations peoples, rising chronic disease rates, and health inequity due to a variety of social determinants of health, compared to other regions of Queensland (State of Queensland, 2024). In response, SWHHS co-designed the Preventative Health Service (PHS) Framework to reorient health service delivery toward locally led and sustainable prevention.

What we did: Implemented a sustainable and culturally responsive, model that embeds prevention as a core function responding to expressed community need. The framework is grounded in four strategic pillars:
1. A capable, connected, place-based workforce
2. Compassionate and connected communities
3. Health equity and cultural safety
4. Prevention across all levels of care

The PHS Framework was co-designed through health needs assessment, state and national policy alignment (e.g. National Preventive Health Strategy, National Wellbeing Framework), and deep community engagement. A community-based participatory action research approach, will guide implementation, supported by Knowledge-to-Action cycle (Graham et al., 2006), and i-PARIHS frameworks (Harvey & Kitson, 2016). Realignment and reallocation of existing SWHHS, allied health and health promotion workforce, alongside external partnerships, has enabled delivery of localised screening, navigation, health coaching, and wellbeing initiatives and programs. The evaluation framework will iteratively measure system impact, outcomes and value, to inform scaling.

Outcomes and Lessons: Early impacts include strengthening governance, prevention as a priority, increased community reach and improved integration between hospital, primary care, and community services. Workforce realignment has improved rural capability and access. Evaluation design reinforces the need for long-range prevention-specific key performance indicators and culturally safe outcome measures.

Conclusions: SWHHS is demonstrating how rural health services can lead prevention reform by embedding place-based, workforce-enabled, community-informed frameworks that contribute to sustainable, upstream and integrated care reform.

References
Graham, I. D., Logan, J., Harrison, M. B., Straus, S. E., Tetroe, J., Caswell, W., & Robinson, N. (2006). Lost in knowledge translation: Time for a map? Journal of Continuing Education in the Health Professions, 26(1), 13–24.
Harvey, G., & Kitson, A. (2016). PARIHS revisited: From heuristic to integrated framework for the successful implementation of knowledge into practice. Implementation Science, 11(1), 33.
National Preventive Health Strategy 2021–2030. (2021). Department of Health and Aged Care (Commonwealth of Australia). https://www.health.gov.au/resources/publications/national-preventive-health-strategy-2021-2030
Measuring What Matters Framework (Australia’s first National Wellbeing Framework). (2023). The Treasury, Commonwealth of Australia. https://www.treasury.gov.au/policy topics
State of Queensland (South West Hospital and Health Service) Health and Service Needs Assessment: Summary of Identified Needs (2024). SWHHS Health and Service Needs Assessment - Summary of identified needs (November 2024)



Biography

Nadia is an advance Accredited Exercise Physiologist, working for over 20 years within acute to community chronic disease rehabilitation programs with in regional, metro and rural health services. Nadia has been the project lead and published for a number of innovative virtual programs that address equity of access for rural and remote Queenslanders. She is an associate lecturer at the University of Queensland and Queensland University technology. Nadia is the current co-chair the Queensland Pulmonary Rehabilitation Group and National Exercise Physiology Advisory Group.
Miss Kerindy Clarke
National Workforce Development Advisor
Ninti One

Our People Are the Prevention: Strengthening the Workforce that Keeps Communities Well

Abstract

Problem:
The National Best Practice Unit Tackling Indigenous Smoking (NBPU TIS) supports workforce training and development for Aboriginal and Torres Strait Islander health promotion teams. While often used interchangeably, training builds short-term technical capability, whereas workforce development strengthens long-term capacity, leadership, and career progression.
In response to feedback from TIS teams, NBPU TIS co-designed the Our People, Our Strength: Workforce Development Framework. Informed by national consultations, workshops, and workforce surveys, the framework links training, professional development, and accredited qualifications to build capability, competence, and confidence. It validates the purpose and value of Aboriginal health promotion roles, creating clear career pathways and formal recognition within the preventive health system.


What We Did
Through extensive consultation with TIS teams, Aboriginal Community Controlled Health Services (ACCHSs), Registered Training Organisations (RTOs) and Aboriginal health leaders, NBPU TIS developed the framework, led by a First Nations Workforce Development Advisor (1.0 FTE). This initiative demonstrates a genuine commitment to self-determination and culturally grounded leadership, embedding cultural identity, learning, and leadership at its core.
Results
Emerging outcomes include:
• Defined career pathways and accredited qualifications for Aboriginal and Torres Strait Islander Population Health Promotion workers.
• Strengthened confidence, wellbeing, and professional identity.
• Greater system-level understanding of Aboriginal workforce expertise in prevention and health promotion.
Lessons Learned
Persistent advocacy, evidence-based argumentation, and respectful education of funding partners were vital to securing system-level support for workforce development. The process revealed complexities across states and territories — including variation in training access, accreditation pathways, and differing Language, Literacy and Numeracy (LLN) support needs. Embedding Aboriginal leadership and community voice ensured the framework remained culturally grounded and responsive to these diverse contexts.
Building understanding among CEOs and managers about the value of Aboriginal workforce development was equally critical. Empowering leaders to invest in and care about the growth of their teams has begun shifting organisational culture toward one that recognises and celebrates Aboriginal expertise.
Validating Aboriginal knowledge and lived experience strengthens workforce stability, fosters cultural safety, and builds trust with communities — reaffirming that our people are the prevention.


Aboriginal Governance Structures
The NBPU TIS team is proudly Aboriginal led, guided by a National Manager, Aboriginal Workforce Development Advisor, and Aboriginal Project Officers representing diverse regions and perspectives across Australia. Governance of this initiative was grounded in Aboriginal leadership and collective decision-making from conception through to design and review.
The Framework was co-designed through yarning sessions, surveys, and consultation forums with Aboriginal and Torres Strait Islander TIS teams, ensuring that workforce-identified needs shaped priorities and outcomes. Aboriginal voices informed every stage — from framework structure and language to visual identity and communication materials.
This Aboriginal-led model exemplifies strengths-based, self-determined program development. It positions Aboriginal and Torres Strait Islander peoples not only as beneficiaries but as architects of change within preventive health. The Framework strengthens community-controlled governance, builds on workforce strengths, and creates clear pathways for future Aboriginal leadership across Australia’s population health system.

Biography

Kerindy Clarke is a proud Worimi / Kamilaroi woman, born and raised in Newcastle, NSW. For over 15 years, she has worked alongside Aboriginal people and communities across New South Wales, leading initiatives that strengthen connection, wellbeing, and workforce capability. Kerindy’s background spans Community Engagement, Project Management, Counselling, Mentoring and Research/Evaluation, with experience across corporate, government, not-for-profit and Aboriginal-owned organisations. As the National Workforce Development Advisor with the National Best Practice Unit Tackling Indigenous Smoking (NBPU TIS), she leads the development of the Our People, Our Strength: Aboriginal TIS Workforce Framework — a national strategy co-designed with 76 Aboriginal Community Controlled Health Services and more than 300 TIS Health Promotion Workers. Kerindy holds postgraduate qualifications in Indigenous Health Promotion and Indigenous Trauma and Recovery and is currently completing her Master of Public Health at the University of Melbourne.
Ms Joanne Graham-Smith
Senior Manager Projects And Strategy
Healthway

Building a Sustainable Model for Small Grants in Health Promotion

Abstract

Problem
Small grants provide accessible entry points for local health promotion initiatives, supporting innovation and community engagement across Western Australia. However, limited resourcing, high volunteer turnover and application and acquittal processes can limit sustainability and depth of impact. Evidence shows that sustained outcomes in health promotion depend on funding models that are proportionate, embedded in systems and supported by ongoing capacity and partnerships (Bodkin & Hakimi, 2020; Scheirer & Dearing, 2011).

What we did
Healthway reviewed data from three years of small grant investments to assess program reach, value for money and sustainability. The review analysed more than 290 grants across three funding streams and included quantitative indicators, staff assessments and qualitative insights from funded organisations.

What we found
Small grants deliver strong reach and participation relative to their size, particularly among priority groups. Projects that embedded health promotion strategies into existing systems (such as school curricula or club operations) or demonstrated community leadership and strong partnerships achieved the highest value for money and contractual performance. Isolated or one-off activities offered less strategic value and aligned with Healthway’s decision to phase out funding for stand-alone events.

Feedback from organisations and Healthway staff highlighted that application and acquittal processes can be complex relative to grant size, especially for volunteer-run groups, contributing to lower uptake of grants and lack of acquittal information.

Lessons
A sustainable small grants funding model balances flexibility and accessibility with integration of long-term capacity. Recommendations to strengthen the approach include raising the small grant cap to support depth and regional reach, simplifying processes, embedding sustainability into assessment criteria and refining models for settings-based grants through partnerships with state bodies and local governments.

Key takeaway
Well-designed grants sustain prevention by keeping action local, practical and continuous. Investing in accessible, capacity-building models helps communities embed healthy practices long after funding ends.

References
Bodkin, A., Hakimi, S. Sustainable by design: a systematic review of factors for health promotion program sustainability. BMC Public Health 20, 964 (2020). https://doi.org/10.1186/s12889-020-09091-9
Scheirer, M. A., & Dearing, J. W. (2011). An agenda for research on the sustainability of public health programs. American Journal of Public Health, 101(11), 2059–2067. https://doi.org/10.2105/AJPH.2011.300193

Biography

Desiree Nangle is an experienced program evaluation specialist with over ten years of expertise in designing and implementing outcome measurement frameworks, analysing data, and supporting strategic decision-making. Her work at Healthway involves strong collaboration with stakeholders to align evaluation frameworks with organisational priorities, funding requirements and resource needs. She is dedicated to fostering continuous improvement and creating measurable impacts in health and community initiatives.
Ms Kate Weller
Manager, First 2000 Days
Queensland Health

Building towards a sustainable prevention system for children and families in Queensland

Abstract

The foundations for lifelong health are established in early childhood, yet the visibility of children and families within Queensland’s prevention system has historically been limited. In 2025, a Business Case for Change within the Department of Health created a catalyst to reposition this focus, aligning children and families within the existing Prevention Strategy Branch pregnancy program and strengthening a whole-of-life approach to prevention.

Rebuilding prevention for children and families requires learning what it takes to move from the margins to a sustained system priority. Using change management and communication design principles, the program has built momentum and shared purpose across sectors through visual storytelling, consistent language, and practical tools that generate buy-in and shared accountability. This approach builds on existing system strengths such as Queensland’s universal child health and kindy platforms, established interagency partnerships and a growing cross-sector commitment to early years wellbeing. While progress is being made, we continue to learn and adapt as we work to embed children and families more firmly within Queensland’s prevention agenda.

Although prevention funding remains largely program-based, emerging system levers are driving more collective and enduring investment. National and state initiatives including the Thriving Kids initiative, Medicare reforms, Healthy Kindy Kids and Putting Queensland Kids First are being harnessed to create alignment between policy, funding and outcomes, positioning early life prevention as a unifying driver for sustainable population health improvement.

This presentation explores the key enablers, lessons and opportunities emerging from this reform process, offering practical insights into how system alignment, design thinking and strategic communication can strengthen prevention investment. Together, these efforts demonstrate how rebuilding prevention around children and families can anchor long-term sustainability and renew a collective purpose across parallel systems.

Biography

Kate Weller is a public health generalist with over 15 years’ experience leading statewide initiatives to improve outcomes for children and families. She has worked across mental health, paediatric sepsis, public nutrition, health communication, patient safety, human factors and ergonomics and statewide screening programs. Now within Queensland Health’s Prevention Strategy Branch, Kate is leading work to strengthen the visibility of children and families in the prevention system. With a passion for systems and design thinking, she focuses on creating practical, sustainable change that builds stronger, more connected public health systems.
Ms Emily Bariola
Senior Research Manager
ORIMA Research

Healthcare Anywhere: Supporting a Sustainable Health System

Abstract

Introduction
Unnecessary emergency department (ED) visits for non-urgent concerns strain healthcare systems, reducing capacity for critical care and increasing wait times. To support a more sustainable system, the NSW Government’s Single Front Door strategy aims to divert non-urgent cases to more appropriate care pathways. A key component is healthdirect, a free 24/7 helpline connecting people with registered nurses who provide personalised health advice and triage support. The Healthcare Anywhere campaign, led by NSW Health, aimed to build awareness and trust in the service and encourage behaviour change, prompting people to consider healthdirect before visiting an ED. It promoted healthdirect’s technology-enabled platform, which uses a triage algorithm to personalise a preventative approach, guiding users to appropriate care early and aiming to reduce ED demand.

Methods
A serial cross-sectional study design was used to evaluate the effectiveness of the 2025 winter campaign burst (channels: radio, social, SEM and print). Pre- and post-campaign surveys were conducted online, with independent and representative samples of over 2,000 NSW residents. Secondary analyses of call data and that of surveys of healthdirect callers were also conducted.

Results
Campaign recognition was associated with greater awareness and trust in the service, as well as increased comfort in using telephone services for health advice.
In support of a behaviour change effect, calls to healthdirect increased from pre-campaign (66,940) to post-campaign (68,079) and intent to call healthdirect for non-urgent health concerns was greater among campaign recognisers than non-recognisers. Post-campaign, a greater proportion of healthdirect callers agreed that if it had not been for healthdirect, they would have gone to ED (60%), than that of pre-campaign callers (56%).

Conclusion
The Healthcare Anywhere campaign was effective in encouraging uptake of healthdirect, a vital service that enhances the capacity and future readiness of the NSW health system.

Biography

Emily is a social researcher with 17 years of experience. She is a Senior Research Manager at ORIMA Research, leading the quantitative team in the company’s Public Health Division. She is a quantitative researcher specialising in the public health policy area, with vast experience consulting to all levels of government and NFPs across the sector. Emily has held research and consulting appointments at Kantar Public and Colmar Brunton, and academic research appointments at CSIRO, La Trobe University, and the Cancer Council Victoria. Emily is dedicated to delivering evidence informed solutions and ensuring knowledge translation for her clients and their stakeholders.
Mr Matt Healey
Principal Consultant | Co-Founder
First Person Consulting

From Synthesis to Systems Change: Rethinking How We Use Evidence

Abstract

Turning evidence into effective prevention requires more than producing high-quality research. It depends on tailoring evidence to suit the needs, contexts, and decision realities of those who use it. This presentation explores how strategic evidence development can bridge the gap between research and action, drawing on two contrasting case studies that show the importance of “knowing your audience.”

The first case involved developing an evaluation framework for Movember’s Patient-Reported Measures grants initiative. Rather than commissioning new studies, a targeted synthesis of Implementation Science literature was translated into a practical, context-specific evaluation plan. This approach provided clear, actionable guidance grounded in existing evidence - demonstrating that secondary evidence, when curated and translated effectively, can meet stakeholder needs quickly and efficiently.

The second case applied a Systems Theory of Change approach to address lawyer wellbeing. Despite abundant existing research, the problem demanded reconceptualisation through a systems lens. By developing a shared mental model of the issue, stakeholders were able to identify leverage points and coordinate action across the sector. The process transformed how the problem was understood and tackled, illustrating how systems thinking can unlock new pathways for entrenched challenges.

Together, these cases highlight three key lessons. Evidence must be fit-for-purpose and aligned with the capacity and context of its users. Independent evaluators bring valuable objectivity and methodological skill to help make sense of complex evidence bases. And creating new data is not always the best option - strategic synthesis, reframing, and translation can lead to faster, more cost-effective impact. The presentation concludes with practical principles for practitioners: assess audience readiness before deciding how to gather or present evidence; use what already exists before generating more; and recognise that translating evidence for implementation requires a different mindset and skillset than traditional research.

Biography

Matt Healey works at the intersection of evaluation, systems thinking, and human-centred design. Over the past decade, he has led more than 150 projects across public health, social justice, and environmental sectors. His practice focuses on helping organisations and communities navigate complexity and design practical, adaptive responses to challenging problems. Matt applies systems thinking methodologies to questions of strategy, learning, and change, with recent work spanning children’s wellbeing, social capital and employment, power and equity in systems change, disaster resilience, workplace health, and service design. He is a recognised facilitator and trainer, having delivered capability-building programs for VicHealth, the Victorian Government, and the Australian Evaluation Society, among others.
Agenda Item Image
Dr Mishel Shahid
Manager, Systems Science And Research
The Australian Prevention Partnership Centre

Building Systems Thinking Capability for Australia’s Prevention Workforce: A Participatory Strategy Process

Abstract

Introduction
Chronic disease prevention is a complex challenge that spans policy, practice, and research, involving multiple sectors and systems. To navigate this, Australia’s prevention workforce needs strong systems thinking capability to understand interconnections, anticipate feedback, and design actions with sustainable impact.
Methods
As part of a national initiative to strengthen systems thinking capability, The Australian Prevention Partnership Centre convened a 90-minute participatory workshop at the PHAA Preventive Health Conference 2025 in Canberra. The aim was to capture critical elements for a systems thinking capability-building strategy for the Australian prevention workforce.
Fifty participants including Australian policy makers, practitioners and researchers from government, non-government and academic organisations applied systems thinking to the complex problem of strategy development for capability building. Small groups created causal loop diagrams illustrating factors important for building systems thinking capability. These were combined into a single digital map using STICKE software and participants identified potential leverage points for future actions.
Results
Six themes were identified to support capability building: workforce training, strategic partnerships, leadership support, advocacy and narrative, data and learning and system resources. Key leverage points for action included advocates and champions, supportive leadership, sustained funding, and contextual learning opportunities. The national strategy will focus on building foundational knowledge through contextual training, case studies, communities of practice and stories from advocates. It will also embed systems thinking in organisations through partnerships and professional development and enabling sector wide leadership and collaboration. The strategy will be implemented in phases with evaluation of the outcomes and system-level changes.
Conclusion
Systems thinking capability is an emergent property of the prevention system, strengthened through aligned, iterative, and collective efforts. The insights generated are informing a broader national strategy to enhance systems thinking capabilities across Australia’s chronic disease prevention workforce.The Prevention Centre will continue to champion systems approaches to support a healthier more equitable future for Australians.

Biography

Dr Mishel Shahid is the Manager, Systems Science and Research at the Prevention Centre and a member of the Centre’s Scientific Advisory Committee. She brings a multidisciplinary perspective to chronic disease prevention drawing on her background as a clinically trained dentist and public health researcher. Mishel holds a PhD in public health and epidemiology from Griffith University and a master’s in dental public health from the University of Dundee, UK. She has experience in evidence synthesis using systems thinking approaches, health economic modelling for policy-approved interventions and causal modelling for health service assessment. Mishel contributes to prevention workforce development through capability workshops in systems science. Mishel has also contributed to postgraduate community development, having served as events director for the Gold Coast Association of Postgraduates at Griffith University.
loading